Refund policy
Refund, Return & Exchange Policy – BCP Bajaj
We at *BCP Bajaj* take great care in delivering our products to you in the best condition. However, due to the nature of our products (edible and consumable), we follow a *strict no return, no refund, and no exchange* policy.
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*NO RETURNS, REFUNDS, OR EXCHANGES*
* We do *not accept returns or offer refunds or exchanges* once an order has been placed and delivered.
* Please review your order carefully before confirming your purchase.
* Once delivered, we do not entertain return or exchange requests for reasons such as change of mind, dislike of taste, or incorrect ordering.
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*In Case of a Wrong Product or Damaged Delivery*
We only accept complaints in the case of:
* *Wrong product received*
* *Product damaged during delivery*
To be eligible for a resolution, the following conditions must be met:
✅ *Unboxing Video is Mandatory*
* You must record a *clear, uninterrupted unboxing video* from the moment you open the package.
* The video must show the full unpacking process and highlight the issue (if any).
* Only videos that clearly show the issue will be considered valid for review.
🔄 *What Happens Next?*
* If your complaint is verified through the video, we will offer a *replacement* of the product.
* *No refunds* will be issued under any circumstance.
* Complaints must be raised *within 48 hours of delivery*.
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*How to Contact Us*
To raise an issue, please contact us with your order details and unboxing video:
📩 *Email:* info@bajajaampachak.com
📞 *Phone/WhatsApp:* +91 9460724831
🕙 *Timings:* 10 AM – 7 PM (Monday to Saturday)
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We appreciate your understanding and support. Our goal is to serve you with the best quality products and service, and we’re here to help if something goes wrong.
Thank you for choosing *BCP Bajaj!